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Open Door Outsourcing
 
IT Remote Services
IT Remote Services

Open Door Outsourcing includes a range of web-based services that enable you to get instant access to support and expert information, 24x7 saving you time and money by curving the highest level of quality. With Remote Diagnosis and Remote Inspection, get hands-on help and support from a Open Door Outsourcing technician through a direct connection with your machines.

With Open Door Outsourcing, you have direct access to a comprehensive information database including our latest service manuals and software updates over the Internet.

Our Remote Services include:
  • Remote Diagnosis
  • Remote Inspection
  • Remote Monitoring

Remote Diagnosis
With Remote Diagnosis, we provide you with the immediate online assistance directly to your machine in case of a problem. Once the remote connection is established via the Internet, We also provides a diagnosis, and makes recommendations for the repair. On many occasions, we are even able to rectify the fault remotely. Some of our customers have estimated savings of thousands of Dollars on a single call.


Features
Remote troubleshooting of problems on your machines
Remote advice on applications and machine operation


Benefits
Instant troubleshooting and assistance in case of a problem
Reduction in expensive machine downtime

Remote Inspection
With Remote Inspection, you ensure your systems are regularly and unobtrusively inspected online by a systemservice expert, so as to identify
potential problems before they pose a real threat. Scheduling regular checks to spot potential sources of faults keeps repair and maintenance costs down.

Features
Regular inspection of your machines performed remotely, without interrupting your operations
You are immediately called when a blocking problem is identified
Update of your machine with newest parameter settings when necessary
You receive detailed inspection reports on a regular basis

Benefits
Less unplanned downtime
Early detection of problems
Regular, detailed updates on the condition of your machines

Remote Monitoring
How much time would you save if your printing machine could automatically order new service parts at the exact time it needs them? Our systemservice experts are already researching the option of adding 'proactive capabilities' to our web-based Remote Services, to enable them to deliver monitoring and preventive services.

Features
Automated machine checks at regular intervals
Detection of potential malfunction
Automated notification in case of a problem

Benefits
Practically eliminates the risk of machine breakdown
Prevents quality losses by replacing worn parts in time
Saves money by reducing downtime
Optimal use of your xenon lamps: parts are replaced exactly at the time they fail and not too early.


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